SABA Bike Shop Assistant Manager

Position Duty Statement

The Bike Shop Assistant Manager is responsible for assisting in the overall operation of Community Bike Shop 916 (CBS) which is a project of the Sacramento Area Bicycle Advocates (SABA). CBS receives donated bikes and refurbishes them to sell affordable rides. CBS offers professional bike (both standard and e-bike) repair, tune-ups, and maintenance. This position involves leading and working with a team of staff bike mechanics and volunteers, ensuring high-quality bicycle mechanic work, point-of-sale support and oversight, and customer service. The ideal candidate is an experienced bicycle mechanic with customer service experience, a passion for cycling, and an understanding of bike mechanics and retail operations.

This position reports to the CBS Bike Shop Manager. Duties may change based on organizational needs. This is a non-exempt hourly hybrid position with required in-shop (80%), SABA HQ (10%) and remote (10%) work capabilities.

• Serve as a shift leader at CBS and support bicycle mechanics and volunteers on duty when the Bike Shop Manager is not available. 
• Support the Bike Shop Manager with scheduling shifts, managing workflow, and taking on or delegating tasks to ensure efficient service delivery.
• Provide training and support professional development for the service team.
• Foster a positive and collaborative work environment.
• Coordinate and support volunteer participation in shop operations while promoting a safe and positive volunteer experience.

• Assess and conduct repairs on donated bicycles (both analog and e-bicycles) and bikes brought in by customers for diagnoses, repairs, or maintenance.
• Perform quality control checks on completed work orders.
• Manage and maintain the service queue, ensuring clear communication with customers about turnaround times.
• Ensure repair documentation, work orders, and service records are complete, accurate, and maintained in accordance with organizational procedures.

• Maintain compliance with all applicable workplace safety requirements, including Cal/OSHA regulations, safe tool operation procedures, battery handling protocols, hazard reporting, and accident prevention practices. 
• Follow established procedures for the inspection, storage, charging, transportation, and disposal of lithium-ion batteries and e-bike electrical systems.

• Serve as a point of contact for customer service issues and technical questions.
• Educate customers on repair options, pricing, and bike maintenance.
• Handle customer complaints professionally and with a problem-solving approach.
• Ensure a friendly and welcoming atmosphere for all customers visiting the service area.
• Be able to recommend appropriate bikes on-hand for riders of all backgrounds.

• Work with the Bike Shop Manager on ordering and managing parts and tools inventories.
• Process and manage work orders, invoices, and payment transactions accurately.
• Follow established cash-handling, inventory control, purchasing, and financial accountability procedures. 
• Conduct routine inventory counts and assist with inventory reconciliation and loss prevention efforts.

• Maintain a clean, safe, and organized service area.
• Ensure all tools and equipment are in good working order and regularly maintained.
• Stay up to date on new bicycle technologies, industry trends, and repair techniques.

Perform other related duties as assigned consistent with the scope of the position.

Support community outreach, educational programs, bicycle advocacy events, and organizational initiatives as requested.

• Proven experience as a professional bicycle mechanic, with expertise in a wide range of bicycle types (road, mountain, e-bikes, etc.). Strong knowledge of bicycle components, repair techniques, and industry standards.
• Frequently lift, carry, push, pull, and move bicycles, equipment, and inventory weighing up to 75 pounds, with or without reasonable accommodation. 
• This position requires frequent standing, walking, bending, kneeling, reaching, grasping, and repetitive hand movements associated with bicycle repair and retail operations. 
• Strong diagnostic and problem-solving skills.
• Excellent communication, interpersonal, and customer service skills.
• Proficiency with Point of Sale (POS) and inventory management software (e.g., Lightspeed).
• A passion for cycling and an enthusiasm for sharing that passion with others.
• Ability to work independently and collaboratively.
• Ability to engage effectively with colleagues and community members from diverse backgrounds. 
• Commitment to SABA’s mission and values.

• Experience with used bicycle shop retail operations. 
• Bilingual skills.
• Experience in posting to social media channels.

• Evening and weekend work required. 
• Combination of office, shop, and remote work. 
• Extended periods standing, walking, biking, lifting, and shop setup.

Essential functions of this position may be performed with or without reasonable accommodation. SABA will provide reasonable accommodations to qualified individuals with disabilities in accordance with applicable federal and California law.

• This is a part time non-exempt hourly position with a rate of $25-$30 per hour, dependent upon experience. 
• Hours may fluctuate throughout the year. 
• SABA participates in the CalSavers retirement savings program. Learn more here: https://www.calsavers.com/.

To apply: Send your resume to hiring@sacbike.org